Refund policy

đź“‹ Refund & Return Policy

Returns & Refunds

At Fine Cut SA, we want you to love every product you receive. Because our candles, room sprays, and body-care products are luxury items sold online, we've put together a clear returns process to give you peace of mind.

Return Window You may request a return within 14 days of receiving your order.

Eligibility To qualify for a return, items must be:

  • Unused and in their original, sealed condition
  • In the original packaging, with all labels intact
  • Accompanied by proof of purchase (order number or receipt)

We are unable to accept returns on items that have been opened, used, or damaged after delivery, or on sale/discounted items unless they are defective.

Damaged or Defective Items If your order arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.

How to Start a Return Email us at [your contact email] with your order number, the item(s) you'd like to return, and the reason for the return. We'll respond within 2 business days with return instructions.

Refund Processing Once we receive and inspect the returned item, refunds are processed within 5–7 business days back to your original payment method.

Return Shipping Costs Return shipping costs are the responsibility of the customer, unless the item is defective or incorrectly sent.

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